Win 55Win 55's Privacy Policy — Your information is completely safe with us

Welcome to Win 55. This Privacy Policy ("Policy") describes what personal information we collect when you use the Win 55 platform, how we use it, and the steps we take to keep it secure.

By using Win 55, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

We believe data protection is a fundamental right. That is why Win 55 never sells your data, never uses it beyond what is necessary, and never shares it with third parties without cause. Your privacy is not just a legal obligation for us — it is the foundation of how we do business.

Win 55 only collects information required to deliver the platform's services properly. The different categories of data are listed below:

Win 55 will never ask for your mobile banking PIN, password, or OTP. If anyone claims to be a Win 55 representative and requests this information, it is a scam — please report it to us immediately.

Win 55 uses your information only for specific, legitimate purposes. No data is used beyond what is required. The key purposes are outlined below:

Win 55 never sells your personal data to third parties. However, limited information may be shared in certain circumstances necessary for service operations:

• Payment Processors: Financial information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Technology Partners: Only the information necessary to operate our services is shared with game software providers and platform service partners.
• Security Partners: Limited data may be shared with selected service providers for fraud detection and cybersecurity purposes.
• Law Enforcement Agencies: Information may be disclosed to comply with legal obligations pursuant to a court order or government directive.
• Business Transfers: In the event of a company merger or acquisition, data may be transferred — however, users will be notified in advance.

Win 55 employs industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third parties.

Win 55 uses cookies and similar tracking technologies to improve platform performance and personalize your experience. The different types of cookies are explained below:

You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may prevent some Win 55 features from working properly.

As a Win 55 user, you have the following rights over your own data. To exercise these rights, please contact our support team:

• Right to Access: You have the right to know what information we hold about you and how it is being used.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request deletion of your data — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Data Portability: You may request a copy of your data in a readable, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

Win 55 does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years — to comply with financial regulations.
• Gaming Activity Log: 3 years — for dispute resolution and auditing purposes.
• Cookies & Session Data: Up to 13 months from the end of the session.
• Marketing Preferences: Until consent is withdrawn.
• KYC Documents: Retained in accordance with legal requirements after verification.

Once the retention period expires, win 55 automatically and securely deletes or anonymizes your data so that your identity can no longer be identified.

Win 55 strictly does not provide services to anyone under the age of 18. We do not collect or process data from minors.

Win 55 may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The date of any changes will be updated at the top of the page.
• Advance notice will be sent to your registered email address for any significant changes.
• A notification about the changes will be displayed when you log in to the platform.
• Continued use of the platform after an update constitutes acceptance of the revised policy.

Archived copies of previous policies are available upon request from our support team.

For any questions, requests, or complaints regarding the privacy policy, please contact win 55's dedicated privacy team:

After a complaint is submitted, Win 55 will provide a resolution within 30 days. If a complex issue requires more time, you will be kept updated on its progress.